Help with your account
Anything about using the product. A person reads it.
support@noddable.com →One address per job, so nothing gets lost.
We are a small team and we answer our own email. Support hours are Monday to Friday, 9am–6pm UK time, excluding English public holidays, and you will have a first reply within one working day.
Billing, invoices, VAT
Receipts, VAT numbers, plan changes, refunds.
billing@noddable.com →Privacy and your data
Access requests, deletion, sub-processor notices.
privacy@noddable.com →Legal notices
Contract matters, official requests, court orders.
legal@noddable.com →Reporting content
Illegal content and copyright. See the report page.
abuse@noddable.com →Security
Vulnerability reports. See the security page first.
security@noddable.com →By post
The registered office address and company details are in the footer of every page.
Complaints
Tell us at legal@noddable.com. We acknowledge within two working days and aim to resolve within fifteen. If we cannot, you are free to take it further. For data protection matters that means the Information Commissioner’s Office, and the privacy policy explains how.
Before you write
Pricing questions are usually answered on the pricing page, and what happens to your files when you leave is in the cancellation policy.