Accessibility statement

1. Our commitment

We want everyone to be able to use Noddable, including people who use a screen reader, navigate by keyboard, magnify the screen, or rely on captions. We treat an accessibility barrier as a defect, not a feature request.

The European Accessibility Act has applied to services of this kind since 28 June 2025, and its technical standard, EN 301 549, incorporates the Web Content Accessibility Guidelines. In the UK the Equality Act 2010 requires reasonable adjustments. We aim at the same target for all of it: WCAG 2.2 Level AA.

2. What this covers

• This marketing website, including these legal documents and the sign-up process
• The dashboard and the page editor
• The client gallery view your clients see
• The templates we supply for published websites

3. Conformance status

Partially conformant with WCAG 2.2 Level AA. That means most of the service meets the standard, and some parts do not yet. We would rather publish that than claim full conformance we have not verified — a statement that overstates the position is itself a problem for the person relying on it.

4. Known problems

We know about these and are working on them:

1. The page editor is difficult to use without a mouse. Reordering blocks by dragging has no complete keyboard equivalent yet (WCAG 2.1.1). A keyboard route for moving blocks up and down is the next accessibility change we intend to make.
2. The image viewer in client galleries supports the wheel, pinch and double-tap to zoom; keyboard zoom controls exist but are not yet announced clearly to screen readers (WCAG 4.1.2).
3. Alternative text is the customer's to write. The editor offers a field for it on every image but does not yet warn when one is left empty, and we cannot make a published site conformant if the person publishing it leaves it blank (WCAG 1.1.1). See clause 6.
4. Some templates do not meet contrast requirements in every colour a customer can choose. The colour controls allow combinations below 4.5:1 (WCAG 1.4.3). We intend to warn in the editor when a chosen pair falls below the threshold.
5. Video uploaded to a gallery has no captions unless the customer provides them, and we do not yet offer a way to attach a caption file (WCAG 1.2.2).

5. What we have done

• Every page can be operated by keyboard alone, with a visible focus indicator throughout.
• A skip link on every page, and correct landmark and heading structure.
• Text contrast on this site and in the dashboard meets or exceeds 4.5:1, and the interface carries no text rendered as an image.
• Forms have real labels, errors are described in text rather than by colour alone, and nothing important is signalled by colour on its own.
• Pages reflow to 320px and tolerate 200% zoom without loss of content or function.
• Animation respects the operating system's reduced-motion setting.
• Nothing moves, flashes or plays automatically, and there is no content that flashes more than three times a second.
• No accessibility overlay or widget is used. They do not produce conformance and the European Commission does not accept them as achieving it.

6. Sites our customers publish

A published site is a shared responsibility. We supply templates that are accessible in their default state — heading order, focus styles, contrast, landmarks — and the editor offers an alternative text field on every image. What the customer writes, and which colours they choose, is theirs.

If you have found a barrier on a site published with Noddable, tell us anyway. We will pass it to the customer, and if the cause is something our templates do, it is ours to fix.

7. Telling us about a problem

Email support@noddable.com with "Accessibility" in the subject line. Tell us the page, what you were trying to do, and what got in the way. If it helps, say what you use — a screen reader and its version, magnification, voice control.

We will acknowledge within 2 working days and give you a substantive reply within 10. If we cannot fix it quickly we will tell you when we expect to, and offer another way to do what you were trying to do in the meantime.

If you need information from this service in another format — large print, plain text, or something else — ask, and we will provide it at no charge.

8. If we do not put it right

If you are not satisfied with our response, you can contact the Equality Advisory and Support Service, which advises on rights under the Equality Act 2010, at equalityadvisoryservice.com.

If you are in the European Union, each member state designates an authority for complaints under the European Accessibility Act, and you may complain to the one in your country.

9. How this was assessed

This statement was prepared on 16 September 2026. It is based on a self-assessment by our own team, using automated checking and manual testing with a keyboard and a screen reader. It has not been verified by an independent third party. We review it when the service changes materially, and at least once a year.

[Before launch: this statement lists the problems we know about. It must be checked against the product as actually shipped — a statement that names the wrong defects is worse than none, and an independent audit is the only way to claim conformance rather than aim at it.]